Frequently Asked Questions STEEL

Handmade in Poland – built with passion for rock culture.

Hell yeah! Built to survive mud, moshpits, and mayhem.

We offer EU sizes 36 to 47. Need help picking the right size? Hit us up.

Absolutely – we ship to the entire EU, USA, and worldwide. Rock knows no borders. We are currently unable to ship to Belarus, Ukraine, and Russia, but we hope to resume deliveries soon.

Depends on the shipping carrier you choose during checkout. However, prices range from €15.90 for ground delivery within the European Union to €59 for air delivery to Australia.

We ship shoes via the fastest available ground courier (e.g., DPD, GLS, local carriers) or by air with DHL.

a) PayPal
b) Credit Card or Debit Card
c) Google Pay or Apple Pay
d) Bank transfer

24 months on all our footwear models.

Warranty ≠ lifetime. Lifespan depends on how often and how hard you use them. Heavy wear = shorter life. Lack of care or misuse also affects durability.

Yep – if you can add it to your cart, it's in stock. If not, it's currently unavailable.

Yes – we deliver anywhere on this planet. Just pick your language and country on the homepage. We are currently unable to ship to Belarus, Ukraine, and Russia, but we hope to resume deliveries soon.

You can return or exchange unused items in original packaging within 30 days. Full return details are available on our Returns & Complaints page.

All info about returns and complaints is in our Returns & Complaints section.

Yes – as soon as you notice a defect, file the complaint. Delays and continued use may worsen the problem and void your warranty.